KESMORE & CO · YOUR INFORMATION

Privacy Policy

Last updated: 17 October 2026

This notice explains how Kesmore & Co, an independent London cleaning business, uses personal information when you visit our website, make an enquiry or use our services.

Who to contact

Kesmore & Co is responsible for the personal information described in this notice. For privacy questions or requests, email kesmoreco@gmail.com or call 07853 343 977.

Information we collect

We receive the information you give us in website forms, email, telephone calls and WhatsApp messages. This can include your name, email address, telephone number, postcode, property and access details, preferred dates, cleaning requirements, photographs and related correspondence. If you book, we may also need the service address, billing information and records of the service provided. Website hosting and security tools may process technical information such as IP address, browser details and website activity.

Please provide only information relevant to your enquiry. Do not send payment card details, identity documents, health information or alarm and door codes through the general enquiry form.

How and why we use information

We use enquiry and property information to respond, assess the work, prepare quotations and arrange services. The lawful basis is taking steps at your request before entering a contract, or performing our contract where a booking is agreed.

We use relevant correspondence and service records for our legitimate interests in running the business, supporting customers, maintaining security and resolving complaints or disputes. We consider your interests and rights when relying on this basis. Where records must be kept to meet accounting, tax or other legal duties, our basis is legal obligation.

If we seek consent for optional marketing or non-essential cookies, you may refuse or withdraw that consent without affecting an enquiry or service. An enquiry does not itself sign you up for marketing. The website form fields marked required are needed to handle your request; without enough contact and service details, we may be unable to respond or quote.

Who receives information

Relevant information may be handled by personnel and service providers who need it to respond to enquiries and deliver the agreed cleaning service. We use Squarespace to host this website and process its native forms. Email providers process email correspondence. If you choose WhatsApp, your message is also handled through WhatsApp's service. These providers have their own privacy information. We may disclose relevant records to professional advisers, insurers or authorities where necessary for legal duties or claims. We do not sell personal information.

International processing

Website, email and messaging providers may process information outside the United Kingdom. Where a restricted international transfer occurs, applicable data protection safeguards are required, such as adequacy arrangements or approved contractual safeguards. Contact us if you would like information about safeguards relevant to your information.

How long we keep information

We retain information only for as long as needed for its purpose. For an enquiry, this depends on whether it remains active, whether a booking follows and whether follow-up is reasonably needed. Booking, payment and service records may need to be retained longer for accounting obligations, complaints, insurance or legal claims. We review information against these purposes and delete or anonymise it when no longer needed.

Your rights

Subject to applicable conditions, you can request access to your personal information, correction, deletion, restriction of processing or a portable copy. You can object to processing based on legitimate interests and to direct marketing. Where we rely on consent, you can withdraw it at any time; this does not affect processing already carried out lawfully.

Contact us using the details above. We may need reasonable information to verify your identity. You may also complain to the Information Commissioner's Office (ICO). We welcome the opportunity to address a concern first.

Cookies and external links

This site uses Squarespace technology. Essential cookies support functions such as security and site access. Where optional analytics or other non-essential technologies are enabled, use the website's cookie controls when available to manage your choices; you can also manage cookies in your browser. External links, including Google, Bark and WhatsApp, lead to separate services whose own privacy and cookie policies apply.

Keeping information safe

We use appropriate organisational and technical measures to protect information. No internet transmission can be guaranteed completely secure. Share sensitive access arrangements directly with us only when needed for an agreed service.

Changes to this notice

We may update this notice as our services or information practices change. The date at the top identifies the latest version.